How installation works
Tell us your door or site
Send a photo of your door, gate or room on WhatsApp.
We confirm the fit
Our fitter confirms the door type and the right product.
We install and test
We fit it, test every function and set up the app with you.
You are shown how to use it
Add family codes and fingerprints, and ask us anything.
Where we install
Australia
Message us on WhatsApp to confirm installation coverage for your city.
South Africa
Message us on WhatsApp to confirm installation coverage for your city.
Zimbabwe
Harare (including Borrowdale, Avondale, Mt Pleasant and Chitungwiza), Bulawayo, and other areas by arrangement.
12-month warranty
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Haven IQ's 12-month warranty covers defects in materials and workmanship for 12 months from delivery. This warranty is in addition to your rights under the Australian Consumer Law.
To make a claim, message us on WhatsApp with your order details and a short video or photo of the issue.
South Africa
Haven IQ products carry a 12-month warranty. Keep your order message or number. If a unit is faulty, we repair or replace it.
To make a claim, message us on WhatsApp for your country with your order details and a short video or photo of the issue.
This warranty is in addition to your rights under the Consumer Protection Act, including the implied warranty of quality (section 56: within 6 months of delivery you may return defective, unsafe or non-compliant goods).
Zimbabwe
Haven IQ products carry a 12-month warranty. Keep your order message or number. If a unit is faulty, we repair or replace it.
To make a claim, message us on WhatsApp for your country with your order details and a short video or photo of the issue.
What about power cuts?
Smart locks run on batteries and have a backup key, so they keep working. For CCTV and alarms we recommend a small UPS or power bank. Ask us which suits your kit.